Encore Resort at Reunion Health & Safety Program

As of October 22, 2020

As we continue to place an emphasis on the continued health and safety of our team members and guests, we will remain vigilant and respect and observe local, state and federal guidelines, even as they change. This includes a requirement for all individuals over the age of two (2) years to wear face coverings in indoor public spaces unless eating or seated.

Thank you for your patience as we work to help prevent the further spread of the virus while providing a space for you and your family to confidently relax and make warm memories. Our initiatives are based on what we know about the virus, and what we hear from you, our guests, about what’s important to you when you travel.

We are committed to evaluating and adjusting these practices as we test them, always striving to deliver the high-quality service, memorable experiences and fun environment you’ve come to expect from the Encore Resort brand.

Please take a few moments to review these measures and, when you are ready, know that we are here and waiting to welcome you.

Reopening FAQ’s

At Encore Resort at Reunion, dining room seating has been reduced to 25% and bars will not have seating available. Hand sanitizer stations will be available for all employees and guests throughout the property. The resort is implementing a minimum of 6 feet between groups and others in all public areas. Plexiglass partitions have been installed at the front desk for guest and employee safety.

The resort’s team is conducting temperature checks for all employees before their shifts.  Any person with a temperature of 100.4 degrees or higher will be directed to the appropriate medical facility. Every employee is required to wear a face mask and gloves. Any employee with flu-like symptoms must remain at home. Employees will be responsible for following hand-washing procedures, wearing personal protective equipment (PPE), and following social distancing guidelines.

All employees will receive comprehensive training on COVID-19 safety and sanitation protocols. Appropriate PPE will be worn by all employees based on their roles and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering the resort will be provided a mask and required to wear that mask while on property.

Employees are instructed to wash hands every 60 minutes and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, before and after a break and each shift.

Increased sanitation protocols, personal protective equipment (masks and gloves), single-use menus and utensils, table separation by 6 feet, the hostess will manage the number of guests arriving and seat according to social distancing.

At Encore Resort at Reunion, cleaning supplies will be available at the front desk for pick up. Full housekeeping services will be completed after a 3-night stay. All homes will be deep cleaned between guests with expanded sanitation procedures.

Pool chairs, tables, and umbrellas will be sprayed and sanitized between each use and at the end of the day. Each chair will be folded down after it is cleaned to communicate that it has been sanitized for the next person. Pool seating will be limited and separated by 6 feet. In a situation where the number of guests increases beyond state and CDC guidelines, staff will manage safe social distancing protocols. All pool recreational equipment and supplies are also being sanitized before and after each use. Double Tubes are being removed from the pool area until further notice.

  • Shark Lounge: 2 p.m. to 8 p.m. daily
  • Bis Bar & Grill: 11 a.m. to 5:30 p.m. daily
  • Hang Ten Hideaway Kids’ Club: Closed until further notice.
  • Fitness Center: 6 a.m. to 8 p.m. daily

Yes, the shuttle will be available for internal transportation at the resort. Shuttles will be wiped down after each use and drivers will wear masks at all times.

All tables at restaurants, pool and lounge chairs have been spaced accordingly to minimum of 6 feet apart for social distancing purposes. We have signage throughout the outdoor spaces encouraging social distancing and staff monitor spacing closely to ensure the wellbeing of guests.

When pool chairs are vacated, they are immediately cleaned by hotel staff members with a sanitizing pump. Once a pool chair is thoroughly sanitized, the back of the chair is turned down to let guests and staff know that the chair is clean. The same procedure is applied to outdoor dining tables and a marker is left on the table to signal that it has been sanitized.

All front desk pods are sanitized after each guest and employee use. Glass partitions have also been installed for the wellbeing of guests and staff. Masks are required when checking in and walking through the Encore Club.

We do not take temperatures of our guests, but monitor with questions during the check-in process. We do temp-check Encore Resort staff members when clocking in for their shift.

We ask that all guests wear their mask when walking around the resort’s public areas. However, once they reach a socially distanced area outdoors, like the pool area, we do not require a mask.

No. While we are strictly practicing social distancing and have increased our sanitation policies, the restaurants, pool areas, and additional amenities are open with limited hours and updated operations policies.

The theme parks shuttle is currently being offered on a limited basis. Hours and availability are updated on the resort’s website daily.

No, we are practicing social distancing for the safety of guests and staff, so in-home spa treatments are not available.

No. We are practicing social distancing for the safety of guests and staff, so private chef experiences are not available at this time. We are currently offering gourmet catered meals, which will be dropped off at the resort’s private homes.

Yes, all delivery services are available.

Public Spaces

We are going above and beyond our normal cleaning procedures in all common and high-traffic areas, increasing their intensity and frequency. That includes cleaning and sanitizing with soap and water, as well as cleaning agents approved by the U.S. Environmental Protection Agency (EPA) for use against SARS-CoV-2n, the cause of COVID-19.

Physical Distancing

Signs in public areas will remind our guests to maintain physical distancing. We will also take steps limiting contact between guests and team members, including installing protective barriers in some guest service areas. We are also maintaining space between dining parties in our restaurants and re-arranging lounge chairs near our pools and in our water park to ensure physical distancing.

Hand Sanitizer

Contactless hand sanitizing stations are being installed throughout the resort for the added health and safety of our guests and team members.

Guest Homes

In guest homes, we are increasing our already diligent cleaning and sanitizing procedures. That includes using cleaning products and protocols that meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne pathogens.