Frequently Asked Questions

Check-in is 4 PM and check-out is 10 AM, located at the clubhouse: 7635 Fairfax Drive, Kissimmee, FL 34747. You must be 21 and older. You may place a request for late check-out, but it is not guaranteed. Late check-outs are done through the front desk.

There is a $500 refundable incidental deposit upon check-in.

We will need to send a Credit Card Authorization form. Please contact us for more information.

We are located within 10 to 15 minutes from Walt Disney World and 20 to 25 minutes from SeaWorld Orlando and Universal Orlando Resort. We offer complimentary shuttles to theme parks. Reservations are required and can be confirmed with Concierge. We also provide shuttle service to Orlando International Airport for an additional charge.

Yes. There is a nearby Publix Super Market (4.7 miles) and Walmart (3.2 miles).

No, each home is unique and provides varied features. We offer 4- to 13-bedroom homes with different views, in-home amenities (game rooms, private pools, etc.), bed sizes and setup, and square footage. We are happy to provide any guidance on what residence will work best for your group.

We are a pet-friendly resort. There is a $40 + tax daily fee.

Resort fees vary per home, please contact us for more specific rates. The resort fee includes:

• Unlimited local and toll-free calls
• In-room coffee
• Access to restaurants, bars, and Grab N Go Market
• Transportation to all major attractions
• Access to resort pools with pool towels provided
• Complimentary Wi-Fi
• Access to Water Park
• Daily and nightly entertainment
• 24-hour access to Fitness Center
• Concierge services
• Daily and overnight self-parking

All homes do have a private pool. Not all homes have a spa, although we are able to put in a request for a private spa. Pool heat is available for an additional nightly fee of $40 from May through October, and $60 from November through April.

The only guests permitted to stay at the resort and access amenities are those on the primary guest list.

Yes, there is a 2-night minimum length of stay.

Complimentary self-parking is available throughout the resort, although parking on the street is not permitted. Additional overflow parking is located in the Westside, Eastside, and at the Clubhouse.

No, our Water Park is only available to Encore Resort guests staying on property.

Yes, for dining, we have multiple options: Finns Restaurant, Bis Grill, Shark Lounge, and Grab N Go Market. For catering, we have a full-service team ready for all events. We also offer grocery delivery service and chef & bartender experience. Minimum spending will depend on the type of space you are requiring. Please contact our events team at [email protected] or 407-698-5587 for further information.

We have several options for private events. Our third-floor terrace offers space for up to 50 guests, our outdoor gazebo and lawn space features tropical foliage and is conveniently located just outside our clubhouse, and we also offer a private dining room for smaller events. Please contact concierge or our events team and they will be able to assist with rentals.

Our standard hold time is 30 days prior to arrival. We try our best to block groups near each other. This will depend on availability at the time.

Yes, we offer some homes that include roll-in showers, lights, ground floor bedrooms, and ramps. Resort pools also offer chair lifts and all public areas are ADA-accessible. Please contact concierge for more information.

Yes, we have security on-site at all times and a manned entrance gate.

Yes, the county noise ordinances apply to all resorts in the area and require amplified noise to cease by 10 PM nightly.